What PwC Australia learned about fast tracking tech adoption during COVID-19 – PwC Digital Pulse

Written by Vishy Narayanan

  • PwC Australia moved its 8,000 strong workforce to remote working in just two weeks to get ahead of restrictions brought by COVID-19.
  • This way of working brought significant challenges, such as ensuring connectivity and security, enabling adoption and prioritising staff wellbeing.
  • Fast-tracking technology adoption means people are well placed to use these programs once they return to the office.

When social distancing rules and government restrictions loomed in March due to COVID-19, PwC Australia went on the front foot and transitioned its more than 8,000 people to work remotely. Home offices, lounge rooms, and kitchen tables around the nation quickly replaced corporate offices — and all in the space of two weeks.

Technology helped enable us to serve our clients remotely and connect teams with minimal interruption. But we needed to ramp up the use of our existing technologies, and fast-track the rollout of new tools to meet the demands of a remote workforce and clients.

Over the past two months, the changes brought by the pandemic have taught us some crucial lessons about fast-tracking technology that we can take forward in the post-COVID-19 world. Here are some of them.

Connectivity
is king

In the shift to remote working, the most important challenge was ensuring that everyone could connect to the network as easily as they do in the office. We upgraded our VPN access and worked with providers to ensure that there was enough network bandwidth to accommodate everyone connecting to it at once. In just a few days, we moved from 15 percent of our workforce connecting remotely via VPN daily to an astonishing 95 percent.

Two months down the track, we continue to monitor network capacity every day using a dashboard that gives us a view of the number of people connected and the types of devices they’re using. Ensuring that we provide for a broad spectrum of needs, we’ve provided 4G data cards to those having difficulty connecting to the internet.

Read more here.

By Jessica Yap-Chung
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